Crisis Communication

How to Remember Names: Jingle and Dash Through Your Holiday Parties

How to Remember Names: Jingle and Dash Through Your Holiday Parties Dr. Stan—we already know the guy in the red suit, but just in case—Santa, Judy, and Santa's Elves If you are like most people, you remember the face but not the name. This is a common theme

How to Be the Best “Ambassador” for your Company: The Image Matters

How to Be the Best “Ambassador” for your Company: The Image Matters   Ambassador. The word itself conjures up an exotic locale with a mission to connect, inform and unite. Look, we are all ambassadors for our company, our business and our brand. Telling your story in the media or speaking

Sunshine? Not Always as It Appears

Sunshine? Not Always as It Appears Have you noticed, people tend to gravitate to those with vibrant personalities and sunny dispositions? Kate Spade’s recent passing is a reminder that people, or things, are not always as they appear. There was no summer solstice sunshine in Kansas City. In fact, it was

What Can Mark Zuckerberg & Leaders Learn from the Royal Wedding?

What Can Mark Zuckerberg & Leaders Learn from the Royal Wedding? Mark, Mark, what were you trying to project during those congressional hearings? It looked like more of the same posturing with your apology to the European Union for not taking more responsibility to protect Facebook's users information, although it's

The Heat is on for Uber CEO

The Heat is on for Uber CEO Can an abrasive personality become smooth and likable? Yes, though the difference between success and failure is the desire to want to make changes and do the work. Reports of Uber's CEO, Travis Kalanick's brash behavior with Uber employees and drivers has been